This page explains how to request deletion of personal data processed through ProClick Agents, Merchant Studio or a connected service. It is intended for people who interacted with a business using a proClick AI product and for client administrators managing a workspace or connection.

1. If you interacted with a client business

The business whose Page, channel, store or catalogue you interacted with is generally responsible for the customer relationship and is the best first contact for a deletion request. You can contact that business through its normal support channel and ask it to delete your relevant personal data.

You may also contact ProClick at [email protected] with the subject line “proClick AI data deletion request”. We will route the request to the relevant client business when necessary and assist it according to our agreement and applicable law.

2. Information to include

Please include only the information needed to locate the relevant record:

the name of the business you interacted with;
the proClick AI product or communication channel, such as Merchant Studio or Meta Messenger;
the approximate date of the interaction; and
the email address, Messenger account identifier or other account reference associated with the record, where available.

Do not send passwords, payment-card data, identity-document numbers or other unnecessary sensitive information. We may request additional information only where it is needed to verify that you are entitled to make the request.

3. What happens next

We will acknowledge your request, identify the relevant client workspace and either process it or direct it to the client business that controls the data. Deletion may include conversation content, identifiers, account-linked records, product-workflow records and related operational data where applicable. Some information may be retained when necessary for security, fraud prevention, legal obligations or establishing, exercising or defending legal claims.

Where GDPR applies, a request is handled without undue delay and ordinarily within one month, subject to permitted extensions or exceptions.

4. Client administrators

Client administrators can ask ProClick to disconnect a channel or data source, remove a Page connection, delete a workspace or arrange export and deletion of workspace data under their service agreement. Contact [email protected] from an authorised business email address and include the workspace or company name.

5. Meta Messenger

If your request concerns a Meta Messenger conversation, include the Page name and the approximate time of the conversation. Disconnecting or blocking a Page in Messenger changes your relationship with that Page but does not by itself remove records held by the business; use the process above to request deletion.

6. Questions and complaints

For questions about this process, contact [email protected]. You may also contact the relevant client business or lodge a complaint with the data-protection authority that is competent for you.

This page describes the public request process. The Meta App Dashboard must also be configured with the corresponding production User Data Deletion callback or instructions URL before App Review submission.