Basic chatbot
- –Answers a narrow set of questions
- –Waits for incoming messages
- –Little operational visibility
Customer operations, in one place Helps customers, day and night.
Helps customers, day and night.
Patient with every question.
The AI agent for your online store guides customers to the right products and answers repetitive questions without getting tired. More sales opportunities, more time for your team.
✓Start with one channel and one workflow.
Product recommendationMara
Trail Runner 2.0 · 399 lei · In stockCatalog conectat
↗Pay for the order →
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proClick AgentsMara’s request
- 01Understands the requestIdentifies the intent: product recommendation.
- 02Asks for detailsAsks about size and running preferences.
- 03Checks the catalogueUses approved products and rules.
- 04Makes a recommendationProposes a relevant product based on the answers.
- 05Prepares paymentCreates the order and sends a direct payment link.
✓
The customer moves from recommendation to direct payment in one natural conversation.
Personalised offerDaria
Basket · 18,400 lei · Quote in preparationSistem de comenzi
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proClick AgentsDaria’s furniture request
- 01Understands the requestIdentifies the furniture need and order value.
- 02Checks commercial rulesUses approved discount thresholds.
- 03Prepares the offerSends an offer or transfers the request to a sales teammate.
✓
The customer gets a clear next step while exceptions remain with the team.
Order statusAndrei
Order #1042 · Handed to courierSistem de comenzi
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proClick AgentsAndrei’s order #1042
- 01Recognises the orderIdentifies the question and order number.
- 02Checks the statusUses the available order information.
- 03Prepares the replyPrepares the reply or creates a task for the team.
✓
The customer gets an answer, while the team handles exceptions.
Post-order follow-upAndrei
Run Light socks · 59 lei · In stockSistem de comenzi
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proClick AgentsOrder #1042 · Delivered
- 01Detects deliveryUses the approved delivery event.
- 02Selects the right customerStarts the message only for the relevant customer.
- 03Sends the follow-upRequests feedback and recommends a compatible accessory.
✓
A delivery event starts a useful, personalised follow-up.
Customer complaintIoana
Case #1042 · Needs attentionSistem de comenzi
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proClick AgentsIoana’s case #1042
- 01Understands the complaintIdentifies the issue and the relevant order.
- 02Collects the contextConnects order information with the case details.
- 03Creates a handoffSends the case to the right teammate.
✓
The case reaches the right teammate with the relevant context.
More than answers
Not just an answer. A clear next step.
The agent follows approved instructions, knowledge and handoff rules, so every conversation can move forward.
Operational AI agent
- ✓Works from approved rules, knowledge and tools
- ✓Supports reactive and proactive operations
- ✓Keeps activity visible for the team
Two operating modes
One agent, two simple ways to work.
Help when the customer needs an answer.
Use approved information for the next step, then hand the case to a teammate when needed.
- Product guidance and search
- Order and delivery questions
- Human handoff
Start when a customer signal matters.
Begin a relevant follow-up from an approved segment, tag or event.
- Campaign activation
- Segment follow-up
- Retention flows
From signal to action
A simple loop from signal to action.
A customer signal starts the right conversation, while the team stays visible on the outcome.
Customer signal
A product question, order-status request or abandoned-intent event.
Right rule
Select the approved audience and next step.
Conversation + visibility
The agent helps and the team steps in when needed.
The control room
One place to see work and step in.
Follow conversations, handoffs and campaigns without moving between systems.
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Conversation activity
Follow active customer conversations in one view.
✓
Todos and handoff
Keep complex cases visible to the right teammate.
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Campaigns and contacts
Connect meaningful moments to the next action.
Operations workspaceLast 30 days
Conversations1,284↑ 12.4%
Needs attention08↓ 3.2%
Todos closed96↑ 7.1%
Recent activity
Conversation routed to support team12:42
Campaign reviewed before activation11:18
Reply tested for email channel10:54
eCommerce workflows
Start with one useful workflow.
Resolve the intent that just arrived.
01Find the right product
02Answer an order or delivery question
03Route a complex case to a teammate
Start the conversation when the moment is relevant.
01Re-engage a relevant segment
02Follow up after a meaningful event
03Activate a campaign audience
Governance and human control
Automation with a responsible operator.
The agent works within the boundaries your business sets: approved rules, knowledge and clear points for human intervention.
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Configurable instructionsDefine the voice, scope and working boundaries.
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Approved knowledge and toolsThe agent uses only designated sources and actions.
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Human interventionMeaningful cases move to a teammate when needed.
A proposed way to work
Start small. Learn from real conversations.
Choose one important workflow, set the rules, then improve it with your team.
Choose a workflow
Start with one valuable conversation or customer signal.
Set the rules
Connect approved knowledge and handoff paths.
Test and improve
Adjust using what you learn from real operations.
Find your first useful workflow
See where it makes sense to start.
Tell us the channel and conversation you want to improve. We’ll map a practical starting point.
- Understand the channel and workflow that matter
- Explore appropriate rules and handoff paths
- Outline a realistic working scenario